Terms & Conditions

How To Book A Reading

There are no refunds! But you can reschedule your appointment or class if necessary, for a more convenient time. Gail Serna Psychic Medium uses the Phone, Facetime, or Zoom. Gail Serna does not see clients in person! If you would like a recording, one will be provided by using Zoom only. Gail Serna does not store the recording, so please download your recording immediately upon receipt. If there is no recording Gail Serna is not responsible for retaining the information given during the session. Once payment is received for a session/class Gail Serna will send you an automated calendar link to schedule the session. Please allow 24 to 48 hours for Gail Serna to follow up.  Gail Serna only accepts currency in dollars or USD. She uses PayPal, or Credit Cards through her online store on her website. See the private policy for more details on her private policy page. 

Group Readings

If you are wanting to schedule a group reading please pay for each person separately. Paying for one reading means you are the client no one else can join in. They can be in the same room and listen but it should be you asking the questions and participating. They can not be on the Zoom call with you at the same time unless you purchase a reading for them as well.


Gail Serna appreciates testimonials. She may ask her clients to leave a testimonial on certain social media platforms where she is active so that the public will view it. In addition, she will ask if she can copy a picture of her client and the testimonial which will be added to her website. If the client does not wish to participate in this action, please let Gail know.

Working With Gail

Gail Serna is profoundly serious about her work with clients. Although she doesn’t personally view her work as entertainment, she is not a licensed therapist but a spiritual counselor, and therefore her services are classified in the entertainment category.

This service and the use of this website are for entertainment purposes only and are intended for use by adults who are 18 years of age or older. If you are under 18 years of age you must be accompanied by an adult, including your parent or legal guardian to book a service. 

This website and its creators make no representations or warranties, either express or implied, concerning the accuracy, relevancy, or quality of the information provided. We do not assume and hereby disclaim any liability to any person or entity for any loss or damages (including, without limitation, physical, mental, special, indirect, incidental, or consequential) caused with regard to any information and/or any suggestion(s) or advice provided to you through this service, or as a result of your use of this service. 

The readings provided are for guidance only. What you decide to do with the information given to you, including any actions you take, is down to your own personal responsibility and choice. We reserve the right to refuse service to anyone and/or to discontinue this website at any time. 


This service is not intended to address any medical, emotional, financial, and/or legal issues.  This reading or session is to address your spiritual needs.  You should, therefore, consult a medical care, mental health care, or legal professional for any physical, emotional, medical, and/or legal issues that need professional attention. 

If you are thinking about suicide, if you feel you may be a danger to yourself or others, or if you otherwise have any medical emergency, please immediately notify the police or go directly to the emergency room in your area or dial 911.

If you are suicidal, please contact 1-800-273-8255 (suicidal hotline). If you’re suffering from a serious mental condition, addiction, or any other serious issue then please contact your health provider.

Any Questions? Reach Out to Gail

For more information please contact Gail Serna Psychic Medium at info@soulscollective.com 


All of the material on this website is the property of Gail Serna and www.soulscollective.com. Therefore it is illegal to copy or reuse the contents on this website for any reason without permission from the owner.

Wednesday, March 8, 2023
Gail Serna and www.soulscollective.com

Please Note: By using this website, you agree to our use of cookies. We use cookies to provide you with a great experience and to help our website run effectively. I am not a licensed psychologist, therapist, psychotherapist, etc. If you are experiencing extreme trauma, suicidal thoughts, extreme eating or drinking disorders, or any type of serious mental health issue, please see a licensed professional immediately. My sessions and card readings are a form of Spiritual Healing and Consulting. They do not claim to treat, cure, prevent or, diagnose any disease or condition. Nor are they intended to prescribe in any way. No refunds or exchanges. All sales are final.

©2019-2024 · Gail Serna | Souls Collective · Privacy Policy · Terms and Conditions

error: Content is protected !!