Terms and Conditions for Gail Serna Psychic Medium

Effective Date: January 2023

Engage with Gail Serna Psychic Medium for sessions and readings through the phone, Facetime, or Zoom. (Classes are taught only on Zoom.) To receive updates on future events and Gail’s participation in psychic fairs, kindly subscribe to her newsletter on her official website. Gail commits to providing exclusive information to her subscribers through the newsletter regarding upcoming events and participation in psychic fairs.

Booking a Reading

Appointment Scheduling: Upon receiving payment, Gail Serna will try to contact you via text to schedule a reading. She will present three dates and time options, and clients are required to choose a preferred slot. If none of the initial options suit you, please communicate with Gail via text for an additional set of three alternative dates and times. Your understanding of allowing 24 to 48 hours for a follow-up is appreciated.


Clients may reschedule appointments or classes for a more convenient time.


Recordings are exclusive to the Zoom platform. While every effort is made to provide Zoom recordings, circumstances beyond Gail Serna’s control may prevent the guarantee of a recording. Clients are advised that the availability of Zoom recordings is not guaranteed in all sessions. Gail Serna is not liable for any inconvenience or loss arising from the absence of a recording because of unforeseen circumstances. Clients are encouraged to take personal notes during the session.


Gail Serna accepts payments in USD only. Currency transactions are facilitated through PayPal or Credit Cards on her website. Refer to the privacy policy page for additional details.

Can my friend join the reading with me?

If your friend or relative joins the reading, individual payments are required. The person initiating the payment is recognized as the client, however, others are welcome to be present in the same room solely as observers without active participation. This is helpful if there is a minor child having the reading under the age of 18. I require a parent to be present. Please be aware: during mediumship reading, if there is an additional person in the same room, even on Zoom, there is a potential for the spirit communicator for that person to become the focus of the reading.


Sharing Testimonials: Gail Serna may request clients to leave testimonials on selected social media platforms and use client pictures with testimonials on her website. Clients who prefer not to take part should inform Gail.

Entertainment Classification

Nature of Services: Gail Serna’s services are classified as entertainment. While she takes her work seriously, she is a spiritual counselor, not a licensed therapist.

Age Requirement: This service is intended for adults aged 18 and older. Individuals under 18 must be accompanied by a parent or legal guardian.


Purpose: The service and website are for entertainment only. Gail Serna and www.soulscollective.com disclaim any liability for losses or damages resulting from the information provided.

Personal Responsibility: Readings are for guidance only. Client actions based on the information are their personal responsibility.

No-Harm Clause and Refunds

No-Harm Clause: The readings provided aim to guide, and any decisions made are the client’s responsibility. Gail Serna and www.soulscollective.com disclaim liability for any physical, mental, special, indirect, or consequential harm.

While my website clearly outlines a no-refund policy, I’m open to considering refunds in specific circumstances. Please feel free to reach out if you have questions or concerns regarding refund requests. Please send me a message through my website’s contact page or call me at 818-451-6694 Cell.

Disclaimer on Medical, Emotional, Financial, and Legal Issues

Scope: This service is not intended for medical, emotional, financial, or legal issues. Clients should consult professionals on these matters.

Emergency Situations: In case of emergencies, clients should contact the appropriate authorities, such as the police, emergency services, or dial 911.

Contact Information

For additional inquiries, reach out to Gail Serna, Psychic Medium, either via email at info@soulscollective.com or by sending a message through the contact page on her website: www.soulscollective.com. You can also contact her directly at 818-451-6694.


Ownership: All material on www.soulscollective.com is the property of Gail Serna. Unauthorized copying or reuse is illegal without permission from the owner.

Please Note: Please be advised that by accessing and using this website, you consent to the utilization of cookies. These cookies are employed to enhance your browsing experience and ensure the efficient operation of my website. It is important to note that I am not a licensed psychologist, therapist, psychotherapist, or any similar professional. Should you be grappling with severe trauma, suicidal ideation, extreme eating or drinking disorders, or any other serious mental health concerns, it is imperative that you seek assistance from a licensed practitioner without delay. My sessions and card readings are designed as forms of Spiritual Healing and Consulting. They do not claim to cure, prevent, diagnose, or treat any disease or condition, nor are they intended to prescribe in any manner. For further details regarding refunds, kindly refer to the terms and conditions outlined on my website.

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